PRODUCT RETURN

Our reliability, in transactions both in the physical and in the electronic store guarantees that the product you will pick up will be what is presented to you with the descriptions and photos you see.

The product quality guarantee is the responsibility of the supplier / dealer or manufacturer and not of our store. In case you receive a defective product, for replacement and of any type of need for repair, the Supplier / Representative is responsible. For your service we undertake the sending and receiving of the repaired products to the respective supplier / representative and you are charged with the expenses for the sending and return.

Our online store does not bear any responsibility for any damage and wear of the products after their use and in no case is obliged to replace them.

Withdrawal/Return

According to Law 2251/1994 no. 3e par. 1, the consumer has at his disposal a deadline of 14 calendar days to return the product purchased - for any reason even unnecessarily and request a replacement or return of their money. In this case the consumer will be fully charged with shipping costs. The deadline is valid in all Member States of the European Union. To exercise your above right of return of product you can use the online withdrawal form and send us your relevant request

In order for us to accept the withdrawal (refund), the buyer must follow the following steps:

  1. Pack the product in a larger box so that it is protected during shipment.
  2. Send us the product, in the excellent condition it was received without damage, without any defects with subject to the return of the defective product, complete and in their packaging. For the species received in a special package, e.g. plastic packaging (blister) or fragile products, they should be returned in their special packaging. Otherwise it will be considered that the product is not found in the same condition in which it was delivered to you and your return is not accepted.
  3. In addition, you must include the retail sales receipt and deposit details (Bank Name, Account Holder and IBAN). In case the purchase has been made by credit card you should necessarily display the original of the clip issued by the bank terminal.
  4. Products are returned at the Shoes4you store.
  5. Once the product leaves you, Shoes4you receives it within 1-3 business days for the returns within Greece and through the private Courier companies we work with. In case you choose other transport companies, we can not provide any guarantee for the delivery times of the products you return.
  6. In case the reason for your return concerns a mistake of the company, we offer to undertake the costs for return and shipment, if this is done with the private companies (ACS Courier) that we work with. Otherwise the charge is on the customer.
  7. Once we receive the package, we proceed with the refund (if there has been a payment) to the bank account you have indicated to us, within 10 working days. Bank expenses may be charged from the bank you work with.

Special conditions for return and withdrawal

It is clarified, however, that the use of the above right (dispatch of the request and the product) should be made within the above days (proof of shipment date: courier stamp or of mail or in any other case the day of receipt of the product in our warehouses).

In no case is the return of the product accepted by ordinary mail (ELTA) or by KTEL.

Pay special attention to the rare case that you will receive a different product from the one you have ordered or a defective product do not spoil the package so that it can be returned and we will bear the return cost of the product, provided that the return has been made with the transport company we work with. Contact with Shoes4you to replace the defective product with a new one or another alternative you'd wish.

Change or Replacement

In case the customer wishes for any reason to change or replace the product, then they must follow the steps below:

  1. Contact Shoes4you to replace the product with a new one or another alternative you'd wish.
  2. Pack the product in a larger box so that it is protected during shipment.
  3. Send us the product, in the excellent condition received without damage, without any defects, complete and inside their packaging (for items received in special packaging, eg plastic packaging (blister) or fragile products, they should be returned in their special packaging). Otherwise, it is considered that the product is not in the same condition in which it was delivered and we won't accept its return
  4. Products are returned at the Shoes4you store.
  5. Once the product leaves you, Shoes4you receives it within 1-3 business days for the returns within Greece and through the private Couriers we work with. In case you choose others transport companies, we can not provide any guarantee for the delivery times of the products you return.
  6. The return cost is free if it is done with the private companies (ACS Courier) that we cooperate with. Otherwise the charge is on the customer.
  7. Once we receive the package, we proceed to send the products of the new order you have made.

Special terms of change and replacement

In no case is the return of the product accepted by ordinary mail (ELTA) or by KTEL.

During the transport

Our company takes every possible measure so that all products (regardless of type) are specially and carefully packaged in order to reach you without damage. Also, our company knows that among the products there may be included some of fragile and / or sensitive nature and therefore takes all necessary measures (in cooperation with its courier companies) so that these items are sent in special packages that fully protect against damage during transport and / or storage.

In very rare cases there is a risk that one of these products will wear out during shipment or that you pick up a product with a defect. For this reason and regardless of your above right of withdrawal which is not affected, we urge you to check the products upon receipt.

In case you receive the product without expressing any specific reservation it means that you have receive unreservedly the product from our company. In case, however, that at the time of receipt you find that there is damage and / or a defect in the product then you can return the product or part of the product which is defective or damaged by filling in the relevant return form and according to the instructions where details are given to you.